1. General

A. These terms and conditions (the “terms”) are the basis of the contract between Madame Wax Training Academy (“us”/ “we”/ “our”) and you (the “student”). By booking a masterclass with us, you agree to be bound by these terms and conditions.

B. We may amend these terms and conditions from time to time. You will be subject to the terms in force at the time that you book a masterclass with us, a copy of which will be sent to you by email when confirming your booking. 

C. Training will be terminated if students or models are disruptive or aggressive, or do not follow health and safety instructions. This will be considered a cancellation by you and is subject to the conditions set out in section 3.

D. All training-related material provided by us (including but not limited to promotional material, training manuals, test papers, handouts, articles, images, digital resources, and related online content) remains the sole intellectual property and copyright of Madame Wax Ltd and may not be reproduced or transmitted in any form or by any means without our prior written permission. 

2. Booking and Payment

A. Masterclass’s will take place on selective Sundays during 1st October – 31st April. Dates are subject to availability and require 2 students per trainer. If you are the only student to book onto a masterclass and wish to keep that date, you will be required to provide a second model, failure to bring a second model will be considered a cancellation by you and is subject to the conditions set out in section 3.

B. Students attending an intimate waxing masterclass are required to hold a prerequisite of a waxing qualification and have 6 months experience within the past year before enrolling. Proof of qualifications and experience may be required prior to any booking being accepted.

C. Paying in full – The full payment of all masterclass fees must be made at the time of booking to confirm your training date. 

D. Payment plans – All masterclass fees can be split into 3 interest-free payments via Stripe. The first payment is charged upon booking and the following payments are automatically taken on or around the same day of the month for the next 2 consecutive months. You may request to change your payment method at any time, and you authorise us to charge your new payment method in accordance with this agreement. The full payment of all masterclass fees must be made no later than 28 days prior to the training date. 

E. Training dates are only considered booked once your full masterclass fee has been paid and you have received an email confirmation.

F. Any promotional offers may be excluded from payment plans and may be required to be paid in full only.

G. Students attending any masterclass must be aged 18 years or over.

H. All masterclass descriptions and prices are correct at the time of publication.

I. We reserve the right to alter masterclass prices, content, training material and related services at any time without notice or penalty.

3. Cancellations and changes to bookings

A. masterclass payments are non-transferable.

B. Requests for cancellations or changes to your booking can be made by email to training@madamewax.com.

C. If you cancel or change your booking up to 28 days before your masterclass is due to start, you will receive a 100% refund of any fees paid, minus expenses (see 3E).

D. If you cancel or change your booking less than 28 days before your masterclass is due to start, no refunds will be issued, and any outstanding fees owed to us will also be payable by you.

E. Where we have incurred costs in the arrangement of training (for example: banking and administration charges, or masterclass products and printing fees), 15% of your masterclass fee will be deducted from any amount refunded to you.

F. Failure to attend a booked masterclass without prior notice will be considered a cancellation by you and will be subject to the above conditions.

G. Should Madame Wax need to cancel your booking for any reason, an alternative masterclass date will be offered to you at no additional charge. 

H. We are not liable for any loss of earnings or other costs incurred by you as a result of a masterclass being cancelled or rescheduled.

4. Provision of models

1) We will provide 1 model per training masterclass for tutor demonstration purposes only.

2) Students are required to be a model for another student and in return have another student model for them. Therefore, students are required to attendthe masterclass with hair at least 1cm long covering the treatment area. If a student is unable to attend with 1cm of hair, they must bring an extra model to replace themselves (meaning they will bring 2 models all together). Failure to do so will be considered a cancellation by you and is subject to the conditions set out in section 3.

3) As well as modelling themselves, students are required to bring 1 model whose hair must be at least 1cm long. Failure to do so will be considered a cancellation by you and is subject to the conditions set out in section 3. Models must be over 17 years of age and will be required to complete a health consultation on the day of training.

4) Models are required at set times during training only and are not permitted to attend the masterclass or wait in the premises where training takes place outside of these times.

5) You must ensure that yourself and the models you bring are able to receive the treatment and none of you have any allergies to the products orequipment used, for example latex.

6) If your required models fail to attend, or you are unable to perform the required treatment on them on the day and you are subsequently unable to fulfil assessment requirements, this will be considered a cancellation by you and is subject to the conditions set out in section 3.

5. Assessment and certification

A. Students will be assessed by: (i) completion of at home theory prior to the practical training (excluding case studies) (ii) tutor observation and assessment of practical skills; (iii) completion of a written test paper; and (iiii) completion of 3 case studies post masterclass to be submitted viayour online theory account no later than 4 weeks after the masterclass practical day.

B. In order to pass a masterclass, you must demonstrate the necessary level of skill in the practical assessments and sufficient competency in the written test paper. Should a trainer determine that you did not achieve the necessary level of skill or competence in any of the practical assessments or written test paper you will ultimately fail the masterclass. You may re-take the masterclass at the next available date for 50% of the masterclass price where all terms and conditions will still apply.

C. Certificates are issued via email upon successful completion of above assessment activities as well as 3 case studies.

D. No refunds will be issued where a student fails to complete a masterclass the first or second time or related assessment activities to the satisfaction of the masterclass tutor.

E. We reserve the right to withhold certificates until all masterclass fees have been paid in full.

F. Students will be offered to attend the Madame Wax salon on a day of our choosing for 1 hour for free within 3 months of successful completion of a masterclass to complete an observed wax in which they will bring a model for. Feedback from our trainers will be given and any answers you have following your masterclass can be answered. We reserve the right to withdraw this service and decline, amend or remove listings at any time without notice, explanation, or penalty.